Privacy Policy
Effective Date: [01/01/2019]
Website: https://neprocare.com
Company Name: Neprocare Advanced Diagnostic Solutions
1. Introduction
Neprocare Advanced Diagnostic Solutions (“Neprocare”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our diagnostic services.
By accessing our website or booking a test through our platform, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
A. Personal Information
- Full Name
- Phone Number
- Email Address
- Date of Birth
- Gender
- Residential Address
B. Medical Information
- Test bookings
- Diagnostic reports
- Health-related details provided during booking
C. Payment Information
- Payment transaction details
(Note: We do not store your card or UPI details. Payments are processed securely through third-party payment gateways.)
D. Technical Information
- IP address
- Browser type
- Device information
- Cookies and usage data
3. How We Use Your Information
We use your information to:
- Process test bookings
- Provide home sample collection services
- Generate and deliver diagnostic reports
- Send booking confirmations and updates
- Improve website performance and user experience
- Comply with legal and regulatory requirements
4. Sharing of Information
We do not sell your personal data.
We may share your information with:
- Partner laboratories (for processing tests)
- Payment gateway providers
- Technical service providers
- Government authorities (if legally required)
All partners are required to maintain confidentiality.
5. Data Security
We implement industry-standard security measures to protect your personal and medical information, including:
- Secure servers
- SSL encryption
- Restricted access to patient data
- Secure login authentication
However, no online platform can guarantee 100% security.
6. Data Retention
We retain medical and booking records as required under applicable healthcare and tax regulations.
You may request deletion of your personal data, subject to legal obligations.
7. Cookies Policy
Our website may use cookies to:
- Enhance user experience
- Analyze website traffic
- Remember user preferences
You can disable cookies in your browser settings.
8. Your Rights
You have the right to:
- Access your personal information
- Request correction of incorrect data
- Request deletion (where legally permitted)
- Withdraw consent
To exercise these rights, contact us at:
📧 support@neprocare.com
📞 +91-9160590555
9. Children’s Privacy
Our services are not directed toward children under 18 without parental consent.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have questions regarding this Privacy Policy, please contact:
Neprocare Advanced Diagnostic Solutions
Email: support@neprocare.com
Phone: +91-9160590555
Website: https://neprocare.com