Terms & Conditions

Effective Date: [01/01/2019]
Last Updated: [06/05/2026]

Welcome to Neprocare Diagnostics. By accessing our website, booking diagnostic services, or using our patient portal, you agree to comply with the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By using our website or services, you confirm that:

You are at least 18 years old (or booking under guardian supervision).
The information provided by you is accurate and complete.
You agree to our Privacy Policy and data protection practices.

If you do not agree with these terms, please discontinue use of our services.

2. Scope of Services

Neprocare provides:

Laboratory diagnostic testing
Home sample collection (where available)
Digital report generation and delivery
Health checkup packages

We do not provide direct medical consultation unless explicitly stated.

3. Booking & Payment Terms

All test bookings must be made through the official website or authorized channels.
Prices displayed are subject to change without prior notice.
Full payment may be required at the time of booking.
Payment processing is handled through secure third-party gateways.

Neprocare is not responsible for payment failures caused by banking or technical issues.

4. Sample Collection & Reporting

Patients must follow pre-test instructions (e.g., fasting requirements).
Incorrect preparation may affect report accuracy.
Report timelines are estimated and may vary due to technical or clinical reasons.
Final reports are reviewed by qualified laboratory professionals.

5. Medical Disclaimer

Diagnostic reports are for informational and clinical support purposes only.

Reports should be interpreted by a licensed medical practitioner.
Neprocare is not liable for treatment decisions made without proper medical consultation.
We do not guarantee specific medical outcomes.

6. User Responsibilities

Users agree:

Not to misuse the website
Not to attempt unauthorized access to patient data
Not to upload false or misleading medical information
To maintain confidentiality of login credentials

Any violation may result in suspension of access.

7. Cancellation & Refund Policy

Cancellations must be requested before sample collection.
Refunds (if applicable) will be processed within [7–10 working days].
No refunds will be issued after sample processing has started.

Specific refund conditions are detailed in our Refund Policy page.

8. Data Protection & Confidentiality

All patient information is handled according to our Privacy Policy.
We implement strict administrative, technical, and physical safeguards to protect medical data.

9. Limitation of Liability

To the maximum extent permitted by law:

Neprocare shall not be liable for indirect, incidental, or consequential damages.
Liability is limited to the amount paid for the service in question.
We are not responsible for delays caused by external circumstances beyond our control.

10. Intellectual Property

All content on this website including:

Logos
Text
Graphics
Service descriptions

are the intellectual property of Neprocare and may not be copied, reproduced, or distributed without written permission.

11. Third-Party Services

Our website may contain links to third-party platforms (payment gateways, external labs).
We are not responsible for their policies, security, or services.

12. Force Majeure

Neprocare shall not be held liable for service disruptions caused by:

Natural disasters
Government restrictions
Technical failures
Public health emergencies

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts located in [Insert City, State].

14. Amendments

Neprocare reserves the right to modify these Terms & Conditions at any time. Updated versions will be posted on this page with the revised effective date.

15. Contact Information

For questions regarding these Terms & Conditions:

Neprocare Diagnostics
📧 Email: support@neprocare.com
📞 Phone: [9160590555]
📍 Address: [Insert Address