Terms & Conditions

TERMS & CONDITIONS

Effective Date: [Insert Date]
Last Updated: [Insert Date]

These Terms & Conditions (“Terms”) govern your access to and use of the website and diagnostic services provided by Neprocare Diagnostics (“Neprocare”, “Company”, “We”, “Us”, or “Our”). By accessing our website or booking services, you agree to be legally bound by these Terms.

1. Eligibility

By using our services, you confirm that:

  • You are at least 18 years old or booking under guardian supervision.
  • All information provided is accurate and complete.
  • You are legally competent to enter into a binding agreement.

2. Scope of Services

Neprocare provides:

  • Laboratory diagnostic testing
  • Home sample collection (availability may vary by location)
  • Digital report generation and secure delivery
  • Preventive health checkup packages

Neprocare does not provide medical consultation or treatment unless explicitly stated.

3. Booking & Payment Terms

  • Bookings must be made through official channels only.
  • Full or partial payment may be required at the time of booking.
  • Prices are subject to change without prior notice.
  • Payments are processed through secure third-party payment gateways.

Neprocare shall not be responsible for transaction failures due to banking or technical issues beyond our control.

4. Sample Collection & Test Accuracy

  • Patients must strictly follow pre-test instructions (e.g., fasting requirements).
  • Failure to follow instructions may affect report accuracy.
  • Report timelines are estimated and may vary due to medical or technical reasons.
  • Final reports are reviewed by qualified laboratory professionals.

5. Medical Disclaimer

  • Diagnostic reports are for clinical support purposes only.
  • Reports must be interpreted by a licensed medical practitioner.
  • Neprocare shall not be liable for treatment decisions taken without professional medical advice.

6. User Responsibilities

Users agree:

  • Not to misuse or attempt unauthorized access to systems
  • Not to upload false, misleading, or fraudulent information
  • To maintain confidentiality of login credentials
  • To comply with applicable laws

Violation may result in suspension or legal action.

7. Refund & Cancellation

  • Cancellation before sample collection may qualify for refund (as per Refund Policy).
  • No refund once sample processing has started.
  • Refund processing may take 7–10 working days.

8. Data Protection & Confidentiality

All personal and medical information is handled in accordance with our Privacy Policy.
Neprocare implements administrative, technical, and physical safeguards to protect Protected Health Information (PHI).

9. Limitation of Liability

To the fullest extent permitted by law:

  • Neprocare’s total liability shall not exceed the amount paid for the specific service.
  • We shall not be liable for indirect, incidental, special, or consequential damages.
  • We are not responsible for delays caused by third parties or force majeure events.

10. Indemnification

You agree to indemnify and hold harmless Neprocare, its directors, employees, and affiliates from any claims, losses, damages, liabilities, or expenses arising out of:

  • False information provided by you
  • Violation of these Terms
  • Misuse of reports or services

11. Force Majeure

Neprocare shall not be liable for service delays or failures caused by:

  • Natural disasters
  • Government actions
  • Public health emergencies
  • Technical failures beyond reasonable control

12. Intellectual Property

All website content including logos, design, text, graphics, and software are the intellectual property of Neprocare and may not be copied or reproduced without written consent.

13. Third-Party Services

We may use third-party service providers (payment gateways, cloud hosting, logistics).
Neprocare is not responsible for their independent policies or actions.

14. Dispute Resolution & Arbitration

Any dispute arising from these Terms shall:

  • First be resolved through amicable negotiation.
  • If unresolved, be referred to arbitration under the Arbitration and Conciliation Act, 1996 (India).
  • Arbitration shall be conducted in [Insert City, State].
  • The decision of the arbitrator shall be final and binding.

15. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.
Courts located in [Insert City, State] shall have exclusive jurisdiction.

16. Amendments

Neprocare reserves the right to modify these Terms at any time. Updated versions will be posted on this page with a revised effective date.

17. Contact Information

Neprocare Diagnostics
📧 Email: support@neprocare.com
📞 Phone: [9160590555]
📍 Address: []